By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. This policy applies to information handled by MJ Express Delivery through the public website and related business communications.
Information We Collect
We may collect information that you choose to provide when requesting service, creating a Business Account, completing a website or advertising lead form, or contacting us by telephone or email. Depending on the interaction, this information may include:
- Name and Company Name.
- Email Address and Phone Number.
- Pickup and delivery locations or related routing information.
- Shipment descriptions, timing, dimensions, handling needs and other service-request details.
- Business Account registration and account-management information.
- Messages, correspondence and information provided during customer support or service coordination.
Our website and infrastructure may also process limited technical information needed to deliver pages, maintain security and diagnose problems, such as IP address, browser or device type, referring page, timestamps and basic server or security logs. The exact information depends on the services and settings in use.
How We Use Your Information
We may use information to respond to inquiries; evaluate, quote, arrange and coordinate requested logistics services; create and administer Business Accounts; communicate service updates; provide support; maintain operational and business records; secure and troubleshoot our website and systems; comply with legal obligations; establish or defend legal claims; and improve our services and customer experience.
If measurement or advertising tools are implemented, information may also be used to understand campaign and website performance, subject to the applicable settings, notices, consent requirements and user choices.
Service Requests and Lead Information
Information submitted in connection with a service request or sales inquiry is used to understand your needs, contact you, evaluate service availability and coordinate a potential or confirmed delivery. Providing an inquiry does not by itself guarantee acceptance or confirmation of a service.
The current public Request Service form prepares a message in your email application. MJ Express Delivery does not receive that request through the website merely because the email application opens; the message must be sent by you and received by MJ Express Delivery.
Advertising and Lead Forms
MJ Express Delivery may use lead forms offered by advertising platforms, including Google Ads. If you submit a lead form within an advertisement, the platform may collect the information displayed in that form—such as your name, company, email address, phone number or service interest—and make it available to MJ Express Delivery so we can respond to your inquiry.
Your interaction with an advertising platform is also subject to that platform’s own privacy terms and controls. We use lead information received from a platform for the purposes described in this policy. The appearance of this section does not mean that every advertising, remarketing or measurement feature is currently active.
Service Providers / Third Parties
We may disclose information to vendors or service providers that support functions such as website hosting, email and communications, database or account infrastructure, security, technical support and advertising lead delivery when those services are used. We may also share information with drivers, couriers, transportation providers or other logistics participants when reasonably necessary to evaluate or perform a requested service.
Information may be disclosed when reasonably necessary to comply with law, respond to valid legal process, protect rights or safety, investigate misuse, or support a business transaction subject to appropriate handling of the information. Third parties may process information under their own applicable terms and privacy policies.
Cookies and Analytics
The website may use essential browser storage or similar technologies when needed for core functionality, security, session management or user preferences. You can use browser controls to manage cookies and stored data, although blocking essential technologies may affect website functionality.
Analytics, advertising cookies, conversion measurement or remarketing technologies may be introduced in the future. If they are activated, this policy and any cookie or consent controls will be updated as appropriate, and those technologies will be operated subject to applicable notice, consent and opt-out requirements. We do not state that Google Analytics, advertising cookies or remarketing are currently active.
Data Security
We use reasonable administrative, technical and organizational measures appropriate to the nature of the information and the services involved. These measures are intended to reduce risks such as unauthorized access, alteration, loss or misuse. No website, transmission method or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, providing services, maintaining accounts and business records, resolving disputes, supporting security and meeting legal obligations. Retention may vary according to the type of information, the relationship and applicable requirements. Information is deleted or de-identified when it is no longer reasonably needed, subject to lawful exceptions and technical limitations.
User Privacy Rights
Depending on where you live and the law that applies, you may have rights regarding personal information, such as requesting access, correction or deletion, objecting to or limiting certain uses, withdrawing consent where processing relies on consent, or opting out of marketing communications. These rights may be subject to identity verification and legal exceptions.
Access, Correction and Deletion Requests
To ask about information associated with you or request access, correction or deletion, email mj@mjexpressdelivery.com with the subject “Privacy Request.” Please describe the request and the information or interaction involved.
We may request information reasonably necessary to verify your identity and authority before acting. We will evaluate and respond in accordance with applicable law. Some information may need to be retained where permitted or required for legal, security, fraud-prevention, recordkeeping or service-related reasons.
Children’s Privacy
Our website and logistics services are intended for businesses and adults and are not directed to children. We do not knowingly seek personal information from children. If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, website practices, vendors or legal obligations change. The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may be communicated through additional notice when appropriate.
Contact Us
For questions about this Privacy Policy or MJ Express Delivery’s handling of personal information, contact:
MJ Express Delivery
Email: mj@mjexpressdelivery.com